Cache of job #13876453

Job Title

Service Desk Manager - Mayo - Contract

Employer

Collins Mcnicholas Recruitment

Location

Mayo

Description

Our client, an expanding organisation based in Mayo requires a Service Desk Manager on a 12 month fixed term contract basis. Responsibilities: Own and manage the ICT service desk ensuring timely resolution of all services tickets for internal customers within agreed SLA’s and to the quality required. Manage a team of support engineers ensuring they have the tools and training to do their job effectively. Build solid relationships with the business through increased communications, face to face service meetings and offering more transparency around their service needs and metrics. Drive and understand service desk technologies, reporting and service level metrics, ensuring you know exactly what is happening across the service desk in real time and use metrics constructively as a tool for improvement. Implement an action plan around problem management and preventative actions to drive the volume of support ticket numbers down. Continue to implement the ITIL framework (problem management, change management etc…) into daily service desk activities to help improve all elements of ICT service offering. Manage 1-1 meetings, daily stand up meetings, ICT operational service meetings. Organize and manage team rosters ensuring they meet business demand and needs. Work with other ICT teams to analyse and resolve problems associated with technical issues. The ideal candidate will: Have a passion for customer service and can see everything from the customer's perspective. Have a high degree of integrity and accountability. Drive Continuous Improvement, challenge the status quo and innovate. Be a leader not afraid to have regular, open and sometimes difficult conversations. For a confidential discussion and more information on the role, please contact Aideen Cummins on 071-9140252 or email aideen.cummins@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com.

Date Added

2203 days ago

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